TSG External Authorization and External User
If the external user already exists but the access has expired, the expiration date needs to be extended to allow for continued support. To extend the external access expiration date, follow these steps:
Navigate to Company.
Select the Admin tab.
Click on External authorizations.
Select Edit next to intacctps
Ensure the access field is set to Enabled
Set the expiration date to at least 30 days in the future
Click Save.