TSG External Access Setup
When logging cases with Customer Support for any TSG Add-On product, TSG Engineering must have external access to the company. This allows the team to review your account's configuration settings, data, error messages, and reproduce the issue for a thorough investigation. The following guide will walk you through setting up external access step by step.
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Setting up External Authorization
First, the external authorization must be created. This will guide you through the process step by step.
First, the external authorization must be created. This will guide you through the process step by step.
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Setting up External User
Next, the external user must be setup with the correct permissions. This will guide you through the process step by step.
Next, the external user must be setup with the correct permissions. This will guide you through the process step by step.
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Extending External Access Expiration Date
Some companies may already have external authorization in place however access may have expired. This will guide through the process of extending the external access expiration date.
Some companies may already have external authorization in place however access may have expired. This will guide through the process of extending the external access expiration date.
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